Travel Insurance Package - Making Sure You're Covered!

Bamboo offers a comprehensive insurance package through an Australian insurer ‘Accident and Health International Underwriting Pty Ltd (AHI).

The package includes excellent medical and accident cover, as well as cancellation cover. Please refer to the policy for full details.

Travel insurance is a compulsory booking condition. We strongly recommend you purchase insurance at the time of booking or as soon as possible after you have booked your trip. It is not compulsory to have the insurance Bamboo offers through AHI and you are free to use another insurance provider of your choice if you prefer.


Accident and Health International Underwriting Pty Ltd (AHI) is an Australian based specialist underwriting agency that provides Personal Accident, Medical and Travel Insurance in Australia and overseas. For more information please visit

This insurance package is available to all Bamboo travellers, regardless of their home country. As this policy is issued in Australia, all policy holders must comply with Australian DFAT warnings rather than your country of origin. You can find the Australian DFAT warnings here:


The insurance offered by Bamboo through AHI is USD $250 for the first 30 days (minimum cover) and then USD $5 per day after that.

Benefits (Sum Insured For Each Person)


Each and every claim lodged and recoverable under the policy will attract an excess of USD $250.

To view the full policy details, click here.


Will I be responsible for any excess under the policy?

Yes. Each and every claim lodged and recoverable under the policy will attract an excess of USD $250 which the traveller must pay.

Are airfares covered in the event of a death or serious illness of a family member prior to departure?

Yes, subject to the terms and conditions of the policy. See coverage section 5 of the policy for full details

Is there an age limit for insurance coverage?

Yes. The age limit for insurance coverage is 85 years for sections 1-11. If the insured person is under 18 years of age, the compensation paid for Insured Events 1 – 19 under section 1 (Personal Accident and/or Sickness) will be 10% of the sum insured set out in the policy schedule unless otherwise specified.

Can my friend, who is not travelling with Bamboo, get this travel insurance?

No. This insurance may only be purchased by Bamboo travellers.

Why do I need travel insurance?

Travel insurance is compulsory for all Bamboo travellers and is different to other medical or health insurance you may already have in your home country.

Whilst it is unlikely, there are several unexpected occurrences that could happen when you travel abroad and travel insurance makes sure you have the right assistance should you really need it. From losing your luggage or important documents such as your passport, to an accident or injury whilst you are travelling. A reliable travel insurance specifically tailored to travelling abroad makes sure you are covered should an unexpected situation occur. Most importantly, travel insurance will cover you for medical expenses that are often particularly high for foreign tourists in many countries.

Bamboo cannot be held responsible for any costs associated with accident, injury, cancellation or curtailment of your trip. It is essential you have adequate insurance cover in place prior to commencing your travels.

It is not compulsory that you purchase the insurance cover offered by Bamboo through AHI but it is compulsory that you have adequate travel insurance in place before you travel. If you do not wish to purchase the cover through AHI, you can choose an alternative insurance policy of your choice. The policy should provide cover for the destinations you will be travelling to your entire trip and from the day you leave your home country to the day you return.