Travel Insurance Package - Making Sure You're Covered!

Bamboo offers a comprehensive insurance package through Chubb Insurance New Zealand Ltd.

The package includes excellent medical and accident cover, as well as cancellation cover and cover for any volunteering elemnets included in our tours and experiences. Please refer to the policy for full details.

Travel insurance is a compulsory booking condition. We strongly recommend you purchase insurance at the time of booking or as soon as possible after you have booked your trip. It is not compulsory to have the insurance Bamboo offers through Chubb and you are free to use another insurance provider of your choice if you prefer. Please ensure that your chosen insurance will cover you for all activities included oin your itinerary.


Chubb Insurance New Zealand provides Personal Accident, Medical and Travel Insurance in New Zealand and overseas. This policy is available to all travellers regardless of their country of residence and is tailor-made for our tours and experiences.


We have two policy durations for you to choose. If you need longer than 30 days you can add extra days at USD $5 per day after that.

Benefits (Maximum sum Insured for each person)


Each and every claim lodged and recoverable under the policy will attract an excess of USD $250.

To view the full policy details, click here.


Will I be responsible for any excess under the policy?

Yes. Each and every claim lodged and recoverable under the policy will attract an excess of USD $250 which the traveller must pay.

Are airfares covered in the event of a death or serious illness of a family member prior to departure?

Yes, subject to the terms and conditions of the policy.

Is there an age limit for insurance coverage?

No. There is no age limit for this policy however restrictions in cover start applying from 75 years onwards.

Can my friend, who is not travelling with Bamboo, get this travel insurance?

No. This insurance may only be purchased by Bamboo travellers.

If I come into contact with elephants during my tour or experience, am I covered?

Yes. This insurance policy covers all activities included in our itineraries.

Why do I need travel insurance?

Travel insurance is compulsory for all Bamboo travellers and is different to other medical or health insurance you may already have in your home country.

Whilst it is unlikely, there are several unexpected occurrences that could happen when you travel abroad and travel insurance makes sure you have the right assistance should you really need it. From losing your luggage or important documents such as your passport, to an accident or injury whilst you are travelling. A reliable travel insurance specifically tailored to travelling abroad makes sure you are covered should an unexpected situation occur. Most importantly, travel insurance will cover you for medical expenses that are often particularly high for foreign tourists in many countries.

Bamboo cannot be held responsible for any costs associated with accident, injury, cancellation or curtailment of your trip. It is essential you have adequate insurance cover in place prior to commencing your travels.

It is not compulsory that you purchase the insurance cover offered by Bamboo through Chubb but it is compulsory that you have adequate travel insurance in place before you travel. If you do not wish to purchase the cover through Chubb, you can choose an alternative insurance policy of your choice. The policy should provide cover for the destinations you will be travelling to your entire trip and from the day you leave your home country to the day you return.