Working for Bamboo is much more than just a job, it's a way of life. Those lucky few that are offered a position will become part of our family and get to share in our ever expanding global brand of travel and give-back-packing goodness. It takes a particular person to be considered worthy of such an honour as wearing 'The Black' shirt and becoming a member of our adventurous crew!

Ask Yourself This

- Do you love, love, love travel?
- Up for a challenge?
- Have a big squishy heart?
- Can you rock out hard but still keep a smile on your face?
- Fancy living and working in South East Asia?

You will be surrounded by the greatest travel & volunteer minds on the planet. If you are passionate about travel and volunteering; enthusiastic, dynamic and energetic and have the skills, experience and creativity we are looking for, we want to hear from you! This ain't no ordinary 9-5 company! So expect to be pushed to your limits in the most exciting travel company in the game.

If you answered "Hell yeah!!!" to all of the above then take a look below for our current vacancies. If ever you have wanted to be involved in the amazing work we do, NOW is your chance.

To apply for any of the listed roles, please email careers@wearebamboo.com explaining why we need you, listing any relevant skills and experience and attach a copy of your CV/resume.

NB: Due to the volume of applications, we can only get back to successful candidates.

Customer Service Manager

Job Brief
We are looking for an experienced Customer Service Manager to provide the very best customer service and to promote this idea throughout our organization. You will keep the department running efficiently to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

- Improving the customer service experience
- Creating engaged customers
- Taking ownership of any customer issues and following problems through to resolution
- Develop service procedures, policies and standards
- Keep accurate records and analyse statistics
- Travel to project locations to complete risk assessment forms, health and safety documentation and train staff on customer service
- Recruit, mentor and develop members of the bookings team and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities

Requirements

- Proven working experience as a customer service manager or assistant manager
- Experience in providing customer service support
- Proficiency in written and spoken English
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Experience in Health & Safety/Risk Assessments would be advantageous

Reporting to: Sales & Customer Operations Director
Location: Siem Reap office, Cambodia

Apply at careers@wearebamboo.com

Travel & Placement Co-ordinator

Job Brief
We are looking for two rock star coordinators to help in our Customer Experience Team to provide booking assistance and support to all our wonderful customers before they travel. If you are dynamic, have lots of personality, are excited by helping customers, not daunted by administration and have a keen interest in travel then this is the role for you! Reporting to the Customer Service Manager, you will ensure that all of our customers have the best possible experience from the moment they book up until the point they arrive in country. Candidates will ideally have previous customer service experience and strong administration skills, initiative and a high level of attention to detail is essential.

Responsibilities

- Managing all customer bookings, via email, Facebook and telephone
- Dealing with and processing all of the travel arrangements after a booking has been made
- Engaging with customers and responding to questions via email, Facebook and telephone
- Ensuring all necessary trip details are recorded accurately and files updated accordingly
- Ensuring we have all necessary customer information in sufficient time prior to their arrival
- Making changes to customers booking information
- Working alongside the product, sales and operations teams you will be dealing directly with clients; handling customer service and support questions
- Data entry
- Processing a high level of bookings and arrivals that need to be checked daily. You will be working in a fast paced environment and need to have immaculate attention to detail to ensure everything is spot on

Requirements

- Good level of administrative skills
- Previous work experience in a similar role is preferable
- Ability to communicate via email and telephone in a good, professional manner
- Articulate, great communicator with excellent English skills
- Highly motivated
- Strong IT literacy
- High attention to detail and be used to a data inputting environment

Reporting to: Customer Service Manager
Location: Siem Reap office, Cambodia

Apply at careers@wearebamboo.com

Sales System - Internship

Job Brief
We are looking for two legendary sales interns to join our growing sales system team and help take this exciting part of Bamboo onwards and upwards. If you are dynamic, efficient, brimming with personality and have a keen interest in travel then read on! Reporting to the Sales Team Leader, you will be managing a number of groups through social media to share information on our amazing tours directly with potential customers. You will be working in a fast paced environment and responding to enquiries from all over the world in real time.

Responsibilities

- Managing a number of social media groups; sharing details of our tours and encouraging engagement
- Responding to queries and comments as they are made
- Monitoring and managing adverts; responding to comments and queries
- Some administrative duties

Requirements

- Ability to communicate via email and telephone in a good, professional manner
- Articulate, great communicator with excellent English skills
- Highly motivated and driven
- Outstanding customer service
- Positive 'can do' attitude
- Strong IT literacy
- Team player
- Flexible with heaps of initiative and attention to detail

Reporting to: Sales Team Leader
Location: Siem Reap office, Cambodia

Apply at careers@wearebamboo.com

Creative Content Writer

Job Brief
We are looking for an innovative creative content writer to join our inspirational brand team to help convey exactly what we are about to potential and future travelers. You will need to be both conceptually strong and able to deliver long content brimming with personality to reflect our amazing and unique Bamboo brand.

Responsibilities

- Editing and proofreading existing content for marketing, sales and pre departure information
- Writing original content (across all on and offline channels) that reflects the Bamboo brand
- Ensuring the format is appropriate for the platform in which it appears
- Liaising with key internal team members of both the Brand and Product teams
- Writing creative and innovative content for websites including blogs, brochures and social media

Requirements

- Creative, innovative and articulate
- Great communicator with excellent English skills
- Highly motivated and driven
- Positive 'can do' attitude
- Team player
- Flexible with heaps of initiative and attention to detail

Reporting to: Brand and Media Director
Location: Siem Reap office, Cambodia

Apply at careers@wearebamboo.com