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Please read this website legal information carefully before using this site.
THIS AGREEMENT is made on the day of application and becomes legally binding upon payment of your deposit, monthly installment, or program package/fee.
1) YOU, the participant as detailed in your application.
2) BamBoo LTD - 5926953 and Bamboo Foundation, whose registered office is Level 2, 61 Seaview Road, Lower Hutt 5010, a registered Charitable Trust in New Zealand, registration number CC46460.
This is an important document. We have attempted to state the terms of this Agreement in a clear and concise manner, but if there is anything the Participant does not understand or wishes to have explained, the Participant should seek independent advice from a lawyer, Citizens Advice Bureau, Law Centre or other agency.
Agreement for participation in a Bamboo Program: The term "Program" means any volunteer program, project, conference, trek, challenge, tour, or other activity anywhere throughout the world, arranged by Bamboo from time to time.
The term "Regular Program" refers to all volunteer programs with the exclusion of: treks, tours, and fundraising challenges.
The term "Tour" refers to all guided tours sold through the Bamboo website.
The materials in this site are provided "as is" and without warranties of any kind either expressed or implied. To the fullest extent permissible and subject and pursuant to applicable law, Bamboo disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
Bamboo does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this site or the results of their use.
Bamboo reserves the right to update the Terms of Service at any time
International travel is inherently risky. By becoming a Bamboo participant, you acknowledge and accept these risks and those associated with living and working in developing countries. As a participant you must appreciate and understand that some of these activities may be outside of your personal insurance cover. Bamboo is not liable (to the maximum extent of the law) for any loss or harm you may suffer, including but not limited to loss caused by:
- bodily injury or death;
- emotional upset;
- damage to or loss of property;
- war or terrorism;
- natural disasters.
Bamboo reserves the right to use feedback from volunteers for website material.
Bamboo is not liable for any errors or mistakes made by partner organizations. All disputes are governed by the law of New Zealand.
This site is presented solely for the purpose of promoting Bamboo services. This site is controlled and operated by Bamboo from its offices in Lower Hutt, New Zealand. Bamboo makes no representation that materials in the site are appropriate or available for us in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local law are applicable
There is a $250 application fee for each program. Fees are subject to change; as such Bamboo will seek to provide applicants a seven day notice period of any change to fees.
There is a $250 deposit fee for all tours. This deposit is non refundable and counts toward the total cost of the tour purchased. Should the participant choose, they may change the dates of their tour booking based on availability up to ten (10) weeks before the arrival date of their selected tour.
Program Package/Fees (including deposits)
Details of the Program or Tour Package/Fees and their inclusions/exclusions are listed on the Bamboo website. Fees are subject to change, as such Bamboo will seek to provide applicants a seven day notice period of any change to fees.
We reserve the right to revise the program or Tour fee. All program or Tour fee revisions will be announced at least seven days in advance via the website. Program fees are due 8 weeks prior to the 1st of the month volunteers are due to start. Failure to make payment by this time may result in loss of placement. Tour fees are due ten (10) weeks prior to the arrival date of the participant’s selected tour.
All payments made to Bamboo will be acknowledged within two business days of receipt. Online payments will show a charge to Bamboo. All online payments are processed through a secure third party site which do not provide Bamboo with sensitive information such as credit card details.
Program fee payments for regular programs are valid at the quoted price for 12 months from the date of payment. If transferring/postponing a placement beyond this 12 month period, current pricing will apply and the Participant will be required to pay any difference in fees. Program fee payments for treks or special tours are subject to change whenever a placement is transferred or postponed.
Program fee payments are valid at the quoted price for 12 months from the date of payment. If transferring/postponing a placement beyond this 12 month period, current pricing will apply and the Participant will be required to pay any difference in fees.
All transfers/postponements must be undertaken within a twelve month period from date of payment in line with these Terms of Service.
3. Refund Policy
3.1. Statute of Limitation
Bamboo has a one year statute of limitation on refund requests. The one year period begins on the date of fee payment.
All donations/payments made via the Classy online fundraising platform are non-refundable, as per the Fundraising Terms and Conditions.
3.3 Application Fee/Tour Deposits
The application fee/tour deposit is non-refundable, however is fully transferable to another Bamboo program providing flexibility to transfer or postpone your placement with a 12 month period from the date of payment.
3.4. Program Package/Fee
Your Program Package (fee) is refundable (excluding any non-refundable amounts, eg deposit/Classy donations) until two calendar months before the 1st of the month you are due to begin your program. For example a volunteer with 15 August 2017 as their start date would need to submit their refund request form by the last day of May 2017 to be eligible for a refund.
The program fee is non-refundable in situations where a program is interrupted and/or cancelled during a placement, due to a Force Majeure (ie due to any circumstances beyond Bamboo's reasonable control, including but not limited to Acts of God, war, acts of terrorism, riot or civil commotion, fire, strike and government or other official intervention).
If Bamboo cancels a program outside of the above reasons, your program fee is fully refundable.
All requests for program fee refunds must be faxed, posted, or scanned as an e-mail attachment to the Bamboo Charitable Trust with your signature at the bottom. Phone calls and e-mails are not acceptable. You will be notified of Bamboo Charitable Trust receiving your refund request form within two working days. Should you not be emailed in regards to your request, the assumption should be made that the request form was not received. Bamboo Charitable Trust not responsible for email, fax or mail that is not received.
Here is the form you need to use to request a program fee refund: https://www.wearebamboo.com/resources/pfeerefund.pdf.
Refunds are only issued on the Tuesday of each week. Once your refund has been processed you will receive confirmation of the refund being issued.
Bamboo can refund no more than 10% of the total number of program fees received in any given month. For example, out of 80 program fees received the first 8 approved refund requests would be automatically refunded. Subsequent refunds are processed in the following month in order of the date they were requested.
Program fees paid through Bamboo Charitable Trust by means of bank or wire transfer will need to have the transaction costs covered by the payee.
3.5. Program Deposits
Program Deposits are fully transferable, however non-refundable (refer clause 3.7. Program Transfer or Postponement for details).
Regular Volunteer Programs, Treks, Tours, Challenges
The program fee is non-refundable in situations where a program is interrupted and/or cancelled during a placement, because of Force Majeure (ie due to any circumstances beyond Bamboo's reasonable control, including but not limited to Acts of God, war, acts of terrorism, riot or civil commotion, fire, strike and government or other official intervention).
In the case where a program is cancelled/closed impacting on your ability to begin on your confirmed start date because of Force Majeure (ie due to any circumstances beyond Bamboo's reasonable control as outlined above), Bamboo will seek to find another placement within our programs for you.
3.7. Program Transfer or Postponement
Regular Volunteer Programs
The Program Fee/Package is fully transferable to another Bamboo program providing flexibility to transfer or postpone your placement within 12 months from the date of payment.
Requests to transfer/postpone your placement must be made in writing two calendar months before the 1st of the month you are due to begin your placement. For example a volunteer with 15 August 2015 as their start date would need to submit their transfer/postponement request by the last day of May 2015 to be eligible.
Program fee payments for regular programs are valid at the quoted price for 12 months from the date of payment. If transferring/postponing a placement beyond this 12 month period, current pricing will apply and the Participant will be required to pay any difference in fees. Program fee payments for treks or special tours are subject to change whenever placement is transferred or postponed.
All transfers/postponements must be undertaken within a 12 month period from date of payment in line with these Terms of Service.
3.7. Fundraising Challenges and Childrens' Fund Fee (eg Treks and Cycle)
Children's Fund Fee (donation)
All Children's Fund Fees are non-refundable. (This refers to the donation/fundraising portion of the Challenges.)
All deposits for the Fundraising Challenges (Treks, Marathons, and Cycle) are non-refundable unless specified otherwise.
The Challenge Fee (ie Trek Fee) is transferrable to another Bamboo program, however is non-refundable.
Requests to transfer/postpone your Trek/Challenge placement must be made in writing three calendar months before the 1st of the month you are due to begin your Trek/Challenge. The current pricing of the program you are transferring to will apply and any difference in fee/package will need to be paid. All transfers/postponements must be undertaken within a 12 month period from date of payment.
Any Trek/Challenge fees paid directly to our partner organizations are non-refundable.
Where a Trek/Challenge is interrupted or cancelled during the event due to circumstances beyond Bamboo's control, fees are non-refundable.
The AHI insurance policy offered by Bamboo is refundable until 21 days before your policy begins. All refunds will be made less the costs incurred in processing the refund such as bank charges plus a Bamboo processing Fee (US$20).
The policy holder must notify Bamboo Insurance ( [email protected] ) in writing of any policy changes/cancellations 21 days before the policy begins.
All requests for insurance refunds must be faxed or posted to the Bamboo Charitable Trust with your signature at the bottom. Phone calls and e-mails are not acceptable. You will be notified of Bamboo Charitable Trust receiving your application for a refund of the insurance policy within two working days. Should you not be emailed in regards to your request the assumption should be made that the request form was not received. Bamboo Charitable Trust is not responsible for fax or mail that is not received. Refunds are only issued on Tuesdays of each week and you would receive confirmation of the refund being issued also.
Bamboo can refund no more than 10% of the total number of insurance fees received in any given month. For example, out of 10 insurance fees received the first would be automatically refunded. Subsequent refunds are processed in the following month in order of the date they were requested. All refunds will be made less the costs incurred in processing the refund such as bank charges.
Here is the form you need to use to request a refund: https://www.wearebamboo.com/resources/insurance_refund.pdf.
The Duty of Disclosure is the responsibility of the policy holder.
4. Participant's Obligations
To ensure the safety and well-being of participants, partner organizations and the communities they work with, Participants are expected to abide by their program's Code of Conduct. (Please refer your Program Guide for details.)
By participating in a Bamboo program the Participant accepts that he/she will be subjected to various physical and emotional demands. Participants are aware and accept that the standard of living, including food, hygiene and accommodation in the relevant country may be below the general standards of their own country.
The Participant is responsible for his/her own travel arrangements, expenses and insurance during the Program. The Participant is obliged to secure travel and medical insurance to protect the Participant against losses caused by travel arrangement cancellation, loss or damage of baggage, non-refundable airfare, emergency medical expenses, or emergency evacuation if required.
The Participant represents and warrants that all information and records provided to Bamboo relating to the Participant, the Participant's medical history and the Participant's medical statement are accurate and truthful and provide Bamboo with a clear indication of the Participant's state of health. The Participant agrees to notify Bamboo of any changes to their physical and/or medical condition after the Participant's signing of this Agreement.
The Participant acknowledges and agrees that Bamboo reserves the right to accept or reject any person as a Participant at any time, or to require a Participant to withdraw from a Program at any time if it is determined in a Program Leader's sole discretion that it is the best interest of the Participant's health and safety, and/or in the best interest of the Program in general.
Bamboo / BambooF promotions (eg discounts, vouchers, etc) cannot be exchanged for cash. Only one promotion may be used per placement.
Emails from Bamboo staff contain information intended solely for the addressee, which is confidential or private in nature. If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message or any file attached to this message. Any such unauthorised use, is prohibited and may be unlawful. If you have received an email from Bamboo in error, please notify the sender immediately by e-mail and thereafter delete the original message from your machine. Furthermore, the information contained in the email, and any attachments thereto, is for information purposes only and may contain the personal views and opinions of the author, which are not necessarily the views and opinions of Bamboo Charitable Trust, or any of its associated entities ("Bamboo Foundation "). Bamboo Charitable Trust therefore does not accept liability for any claims, loss or damages of whatsoever nature, arising as a result of the reliance on such information by anyone. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information transmitted electronically and to preserve the confidentiality thereof, Bamboo Charitable Trust accepts no liability or responsibility whatsoever if information or data is, for whatsoever reason, incorrect, corrupted or does not reach its intended destination.
Voice Broadcasts, Text Messaging, Phone Calls
In applying to volunteer you agree to our terms of service which include receiving automated voice broadcasts, text messages, and phone calls from Bamboo.
Bamboo requires certain information from volunteers throughout the process leading up to program arrival. This may include details about the volunteer's skills and experience, a police clearance, legal waiver, etc. If this information is not submitted or reveals a volunteer's lack of suitability for the program, Bamboo reserves the right to halt the placement process until satisfactory changes are made. If the necessary changes cannot be made, this may result in loss of placement.
All online payments are processed through a secure third party site who do not provide Bamboo with sensitive information such as credit card details.
Information provided in the online application forms and extra details forms is collected solely for internal use within Bamboo and its partner organizations. Your e-mail and details such as home country will be passed onto volunteers who are in the same group as you, allowing you to make contact before you meet. If you would prefer that this did not happen, please let us know.
We gather certain statistical information about visitors to our website, including IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. This data is collected solely for internal use within Bamboo.