Last Updated May 2018At Bamboo, we understand that how we collect, use, disclose and protect your information is important to you.
1. Information we collect about you: We may collect information about you, such as your name, phone number, email address, and credit card details
2. How we collect personal information: We may collect information about you through your use of our website, booking process or through contact with one of our team.
3. Why do we collect, hold, use and disclose your information: We use your personal information to deliver the promised services to you. We may also use the information in event of an emergency, to improve our services or to inform you about services or products we feel may be of interest to you.
4. How We Share Your Information: We may share your information with suppliers, service providers, and our affiliates.
5. International Transfers: We may transfer your information overseas. To protect your information, any such international transfers will be made in accordance with applicable law.
6. Security of Your Information: We maintain technical, administrative and physical security measures designed to protect your information.
7. Your Preferences: You can opt out of receiving marketing communications from us, change your communication preferences and/or opt-out of certain sharing of your information with third parties.
8. Accessing and Correcting Your Personal Information: We provide you the opportunity to access, correct and update your information.
9. Marketing and Privacy: We may use your personal information to identify new or existing products that we believe may be of interest to you. You may opt-out of Bamboo’s email marketing communications by using the unsubscribe link in our marketing emails.
1. Information we collect about you
Depending on the circumstances, in the course of providing a service to you, Bamboo may collect and hold personal information such as:
your name, date of birth, gender, postal address, telephone number, email address, passport details, medical information and travel insurance details;
details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
any additional information relating to you that you or a third party has provided to us directly or indirectly through our travellers’ or agents’ phone enquiry lines, websites, online presence, customer surveys or to our offices or other representatives.
Information that we collect (such as about your health or dietary requirements) may be considered "sensitive information" under the Privacy Act. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive information on the condition that we have your consent.
If you visit our website or use our mobile applications, we may also collect information that is not personal information to improve the experience for our customers. This information may include the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. Some of this information is collected using cookies.
When you are travelling with us, we may take video and images of you that may be used in brochures, in our advertising or on our website. All participants of Bamboo trips authorise us to use his/her image (such as a photograph, videotape, film or pictorial representation or recorded voice). If you do not wish for this to happen, please notify us in writing using the contact details below.
2. How we collect personal information?
You may volunteer this information when you request information from us, contact us (and vice versa), make a booking, register interest for and/or enter a competition, subscribe to one of our newsletters, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media, by speaking to a consultant via phone, email or in person, or any other engagement we or our business partners have with you.
We may also receive the information from a third party, for example:
from people making travel bookings on your behalf;
from market research and data companies contracted by us to obtain information so that we may improve and market our products and services;
from other companies within Bamboo and our related overseas entities;
from partners performing services on our behalf; and
your insurer, their agents or medical staff may disclose relevant information and sensitive personal information with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.
We will update your information whenever we can to keep it current, accurate and complete.
You represent and warrant to us that you have obtained all required consents and are fully authorized to disclose all personal information you provide to us including without limitation personal information of your friends and family members provided in connection with making travel bookings.
3. Why do we collect, use, hold and disclose your information?
We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.
We may collect, hold, use and disclose your information for the following purposes:
administering services we are providing to you such as arranging your trip booking
some countries will only permit travel if you provide your advance passenger data. These requirements may differ depending upon your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate
manage our relationship with you, including updates about your tour booking and handling complaints
to contact you in the event of an emergency
combining information collected from you at different times for the purpose of research and analysis to provide a better customer experience, including customising online content for you
to identify and tell you about services we think you may be interested in, including sending email newsletters or sending printed materials to your postal address
providing relevant information, which may include sensitive personal information, to insurers, their agents and medical staff in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.
to make improvements to our site(s) and make it easier to find the information you are looking for
for identification of fraud or error or for regulatory reporting and compliance
When you provide your email address to Bamboo to make an online booking, your contact details may be retained even if the transaction is not completed. These details are captured using a secure service. This is so we can assist you in future with online bookings, and as a result of this you may receive a follow up enquiry email. This email will contain information on what action, if any, you can choose that will direct us to cease any further contact with you or destroy the personal information we have collected about you.
We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.
4. How We Share Your Information
We may disclose your personal information as follows:
We may share your personal information inside Bambo and to our related overseas entities for the purposes of providing products or services to you, research and marketing purposes. Any marketing purposes will be conducted in accordance with our ‘Marketing and Privacy’ statement below.
We may disclose your personal information to our employees, contractors or third party service providers located overseas for the purposes of the operation of our website or our business, fulfilling requests by you, managing your bookings, responding to your enquiries and to otherwise provide products and services to you, including, without limitation, to airlines, tour companies, NGOs, travel agencies, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.
We may disclose your personal information to external parties for research purposes and to identify other services you may be interested in, in accordance with our ‘Marketing and Privacy’ statement below.
We may share information with third parties in limited circumstances without your consent where we reasonably believe the disclosure is necessary to lessen or prevent a threat to life, health or safety, or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), where disclosure is authorised or required by law or disclosure is otherwise permitted by applicable privacy laws.
In order for you to travel abroad, we may disclose your personal information where disclosure is required by government authorities at the point(s) of departure and/or destination to process your information for immigration, border control, security and anti-terrorism purposes.
5. International Transfers
When you provide, or otherwise allow us to collect, your personal information, you consent to your personal information being disclosed to relevant related overseas entities and third party overseas recipients, as set out below.
In providing our services to you, it may be necessary for us to disclose personal information to relevant overseas entities. For instance, we may need to disclose personal information to our related overseas entities in order to respond to your enquiry. We may also need to disclose personal information to overseas recipients other than our related overseas entities (third party overseas recipients), such as relevant overseas travel service providers for the purpose of arranging your booking with them.
Where we disclose your personal information to a third party overseas recipient, your personal information will generally be received in the country in which the recipient will provide the services to you or in which their business is based. Unless otherwise contemplated herein or otherwise permitted or required by applicable law, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
6. Security of Information
Bamboo has implemented various physical, electronic and managerial security procedures in order to protect personal information from loss and misuse, and from unauthorized access, modification, disclosure and interference. Bamboo regularly reviews security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information.
Credit card security
All online payments are transmitted over a secure socket layer (SSL) connection.
Credit card information is transmitted immediately to a payment gateway solution via an encrypted port.
Bamboo does not receive your credit card information
Whilst we take reasonable steps to ensure that your personal information is secure, as the internet is inherently insecure, any personal information or other information you transmit to us online is transmitted at your own risk.
7. Your preferences
We offer you choices when we ask for personal information, whenever reasonably possible. You have the option of dealing anonymously with us, either on our websites or through other methods. There will be circumstances where this is not possible in order to complete your request. You may decline to provide personal information to us, although some of our features or services may not function properly as a result. For example, if you do not provide us with the personal information described above, some or all of the following may happen:
we may not be able to provide the requested products or services to you, either to the same standard or at all;
we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions
8. Accessing and correcting Your personal information?
You can enquire about personal information we hold about you by using the contact details below. We will need to verify your identity before disclosing personal information. Please allow up to 10 business days for us to process your request, however we will endeavour to deal with your request sooner.
You can ask us to update any inaccurate, incomplete or out-of-date information we hold about you using the contact details below. There is no fee to make an enquiry or request in relation to your information, or for us to add to, correct or update our records.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
9. Marketing and privacy
We may from time to time use your personal information to identify new or existing products that we believe may be of interest to you. We may communicate this via email, phone or your postal address. If you no longer wish to receive these updates via email, you may opt-out by clicking the unsubscribe link contained in the message. You can contact us using the contact details below to opt-out of receiving phone and postal updates. You can opt-in in future if you wish to receive these updates again.
We do not share, sell or rent information to any third parties for the purposes of direct marketing.
10. Use of TOOLS/"COOKIES" and links to other websites
What are cookies?
Cookies are small text files placed on your computer by us or our partners. Cookies allow websites to identify the computer or device you're using to access the websites - but can't identify you personally.
Cookies are unique to the web browser you're using - so if you're using a desktop computer as well as a mobile, different data will be collected for each. You can find more information on the About Cookies website www.aboutcookies.org.
Cookies can be set by the owner of the website you're on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.
Bamboo do not use 1st Party Cookies, only 3rd Party Cookies. You can choose to accept or reject these cookies by changing your internet browser settings.
By using our websites, you agree to us using cookies as set out in this statement.
Types of cookies we use
You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.
Refusing cookies after you've accepted
You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don't want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.
11. Contacting Us
You can contact our Privacy Officer by:
emailing us at [email protected]
by post to Privacy Officer, WeAreBamboo Ltd., Level 2, 61 Seaview Road, Lower Hutt, 5010, New Zealand
Our Privacy Officer will contact you within a reasonable time to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your query or complaint is resolved in a timely and appropriate manner.